Some users report this issue as:

"When I plug the USB cable nothing happens. If I press the watch to the charging clamps the battery animation appears and when I stop pressing the watch, the watch behaves as it is not plugged. If I continue pressing, it charges fine."

Severity

confirmed 1%

Why is this happening:

There are sometimes charger plastics out of tollerances, which could prevent the charger to have proper contact constantly. This may happen in mass production in some small percentage of units.

What to do next: 

If this is the issue you are experiencing - let us know at care@swimmo.com, so we can quickly send you the replacement of charger unit.

Based on reported cases, we are evaluating our production process to fix the root cause of the issue in the future.

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