Advice and answers from the Swimmo Team

Android phones 

First, please install the “nRF Connect for Mobile” mobile app on your Android phone. Once installed, open this app, and select the “Scan” option. The action you take next will depend on the results of this scan.

  • If the “Swimmo” or “Swimmo (Boot)” device(s) are displayed, you should be all fine to connect with your watch via Swimmo app.
  • If you do NOT see the “Swimmo” or “Swimmo (Boot)” device(s) available, please reset the watch until you see your device on this list (rescan if neccessary).

iPhones

First, please install the “Lightblue Explorer" mobile app on your iPhone. Once installed, open this app, and select the “Scan” option. The action you take next will depend on the results of this scan.

  • If the “Swimmo” or “Swimmo (Boot)” device(s) are displayed, you should be all fine to connect with your watch via Swimmo app.
  • If you do NOT see the “Swimmo” or “Swimmo (Boot)” device(s) available, please reset the watch until you see your device on this list (rescan if neccessary).

If there are other cases, we are here  to help: care@swimmo.com  

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