Why would I need to do this?
Resetting the watch to factory settings can be an easy way to resolve temporary glitches. Please keep in mind that all the workouts which were not previously synchronized using the mobile app will be lost.
How to start?
The hardware method:
Reset the watch by plugging and unplugging the USB cable four or more times. See exactly how to do it in the instruction video below:
The software method (Android only):
The current version of the Swimmo App for Android features a factory reset function. Once in the App, please follow this path:
settings > troubleshooting > reset the watch
Note, that if you need to reset the watch due to connectivity issues, this might not work and you should use the hardware method instead.
What to expect when battery is visible (normal watch mode)
At succesful reset, the screen will then go completely dark in a characteristic way and won't respond to tapping. This means the watch has been completely shut down. Please wait 10-15 seconds for complete power down.
Plug Swimmo into the USB port to wake it up again. You should see "Swimmo" logo.
What to expect when green light flashes (unfinished update)
The screen will still not react after reset. That's normal. The only effect of resetting the watch in unfinished update state is making sure that watch advertises properly via Bluetooth. This needs to be done in pair with instructions on this page.
At succesful reset, you should see Swimmo on the list. After that you can restore your watch firmware by reconnecting via Swimmo app.
We are here to help. Contact us.